Privacy policy
1. Introduction
We take your privacy seriously. This policy outlines how we collect, use, store, and protect your personal and sensitive information, in line with the Australian Privacy Principles (Privacy Act 1988.)
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2. What Is Personal and Sensitive Information?
“Personal information” includes any data that can identify you, such as name, contact details, and date of birth.
“Sensitive information” may involve details like health status, ethnicity, religious beliefs, or sexual orientation.
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3. Why We Collect Your Information
We collect your information to provide safe, informed, and tailored therapeutic services. This supports our duty of care and helps in assessing your needs effectively.
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4. How We Collect Information
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Directly from you via intake forms, consultations, emails, and phone calls.
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Only collecting what is necessary to fulfill our professional and ethical responsibilities.
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5. How We Use Your Information
Information is used solely for therapeutic purposes and in accordance with applicable law. We do not disclose your personal information without your explicit consent, unless required to so by law.
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6. Storage and Security
All records—whether electronic or paper—are stored securely. Electronic files are password‑protected and encrypted where possible. Paper records are stored in locked cabinets.
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7. How Long We Keep Your Records
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For adults: retained for at least 7 years from the last contact, in line with Australian guidelines.
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8. Access and Correction
You have the right to access and correct your personal information. Please submit your request in writing. We’ll comply under the Privacy Act 1988.
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9. Anonymity
Where it is practical and lawful, you may choose to remain anonymous or use a pseudonym when engaging with us.
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10. Identifiers
We will not use government-issued unique identifiers (like Medicare numbers) except where strictly necessary for your care, and only with your informed consent.
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11. Complaints
If you feel your privacy has been breached, please contact me directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Liz Macnamara
Masters Gestalt Psychotherapy/Clinical Hypnotherapist
Effective Date: 1 January 2024
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123-456-7890